Mandalay provides logistics software and solutions for shipping, rail, and road transport operations, providing an operational interface that extends the logistics and terminal management systems to the physical gate environment.
Our solution provides a simple to use interface for unfamiliar, unskilled, and casual driver operators that guides them through a graphical wizard interface to select various options that are mandatory for site entry or exit for receipt and despatch of site cargo.
Mandalay provides a number of product management modules, however due to the nature of the industry, most implementations require an integration in real-time communication to a sophisticated back-end system for the transactional process to be complete. All physical site hardware that provides a barrier to entry/exit is controlled by the Mandalay system through appropriate authority in back-end system responses. Tickets are generally issued with details of loading and dispatch of cargo for the drivers.
OUR SOFTWARE IS JUST THE BEGINNING.
In a recent survey of our customers in the waste management industry, we found that 100% of respondents said that ongoing support was one of the most important aspects they looked for in a provider. But we know that this result doesn't just apply to waste customers - but to anyone who needs external software to work within their system. That's why, in additional to our technical team, we have a skilled account management team dedicated to providing ongoing communication, service and support to meet your needs as they evolve.
CUSTOMER-DRIVEN DEVELOPMENT PROCESS
Our product development process is driven by our customers. We hold regular focus groups with customers to ensure that our software evolves to meet both customer needs and the changing needs of the industry.
For more information, contact us.